Monday, May 21, 2018
BED BUGS IN ROOMS 149-147. My son recently returned from his high school senior trip, where his school spent 2 nights at Villa Roma. He and 3 friends shared 2 adjoining rooms, Room 149 & 147. Just before heading to bed around 1:30 a.m., the boys saw a bed bug crawling on the bed in Room 147. They quickly notified security. Security went on to notify maintenance, who immediately confirmed that indeed it was a bed bug. As per my son, the boys insisted that their rooms be changed, but staff refused at the time, insisting that their were no rooms available. Their only option was to bring in cots for the 4 boys. The quickly moved their bags to another room. I happened to check in with my son around 9:30 a.m., and this is when he explained what had happened. I quickly called the front desk, and asked to speak to a manager about getting the room changed immediately. The representative was very rude, and seemed to have taken my complaint of bed bugs personally. She went on to explain that Managers don't arrive until 10 a.m. I consider this an emergency, so I was in disbelief that a manage did not arrive earlier to handle this situation. I did not receive a call back, and called back around 10:25, and spoke to Carol Kelly, the Assistant General Manager. At this time my son happened to send me a video of another bed bug, found on ONE OF THE COTS that had been brought in in the early morning. I explained Ms. Kelly that a bed bug was found in my sons room, and I wanted him moved immediately. To my disbelief, rather than being sympathetic, her first response was "How do you know it's a bed bug?" What?????? I definitely voiced my discontent with this question, which she was not happy about. She tried to explain that pest control would need to be called to confirm the it was indeed a bed bug. I was adamant about changing the room. In my opinion, if this was a family, they would have been accommodated immediately, but because these were teens, they tried to push the incident under the rug. Thank goodness I called. She stated that she would look into it and give me a call back. I went on to call the chaperone, who also reached out to the general manager. At this point my son got notification that they were indeed changing both rooms. BEWARE OF BED BUGS IF YOU ARE VISITING THE HOTEL. VERY UNPROFESSIONAL STAFF.